Reference

What You Agree to When You Use hibajji

Using hibajji means you accept the terms set out here. Access and eligibility depend on your local law and the region you are in — please read these terms carefully before opening an account or making any deposit via bKash, Nagad or Rocket.

Jurisdiction-dependent accessAccount terms apply on registrationbKash, Nagad, Rocket covered under payment termsContact us for any legal query
hibajji What You Agree to When You Use hibajji
LEGAL CONTACT

Reach Us About a Legal or Policy Matter

If you have a question about your rights, account terms or how a specific policy applies to you, our support team handles legal queries directly. You can reach us through the channels below — we aim to respond to policy-related questions within one business day.

Team online

Live Chat

Start a live chat session from within your account dashboard. This is the quickest route for account-specific legal or policy questions.

Email Support

Send your legal query to our support address. Include your registered account details so we can locate your record and respond accurately.

Account Help Centre

Log into your account and navigate to the Help section for policy documents, term updates and account-specific correspondence history.

HOW WE HANDLE IT

Data, Security and Your Account Rights

We handle your personal and financial data with care. Here is how we manage the key areas that matter to your account — from data retention to how you can request changes.

Data Handling We collect only the data needed to run your account and process payments via bKash, Nagad or Rocket. We do not sell your data to third parties for marketing purposes.
Account Security Your account is protected by OTP verification at login. We recommend you never share your PIN or OTP with anyone, including support staff who will never ask for it.
Data Retention We retain account and transaction records for as long as required by applicable law in your region. You may request a summary of the data we hold by contacting support.
Requesting Changes To correct or update your account information, log in and go to account settings, or contact support with the relevant details. Identity verification may be required for certain changes.

Common Questions About hibajji Legal Terms

These are the questions we hear most often about account terms, data rights and policy. If yours is not here, contact support directly.

Access and eligibility depend on the laws of your local jurisdiction and eligible region. It is your responsibility to confirm that using the platform is permitted where you are located.

We retain records for the period required by applicable law in your region. After that period, personal data that is no longer required is deleted from our systems.

Yes. Contact our support team with your account details and the specific request. We will verify your identity before sharing any records, which typically involves your registered number.

Yes. Any deposit or withdrawal processed through bKash, Nagad or Rocket is subject to our account and payment terms, including our verification and compliance procedures.

We notify you through your registered account when terms are updated. Continuing to use the platform after a notification means you accept the revised terms as stated.

Raise any dispute with our support team first — via live chat or email. Include your account reference and a clear description so we can investigate and respond accurately.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.